This is a tutorial on agents with particular emphasis on applications in the telecommunications industry.

"Researchers at Indiana University (IU) are part of a growing community that believe that the dumb-agent approach will both enable Artificial Intelligence (AI) researchers to build more intelligent systems and enable cognitive scientists to study intelligence more broadly." Published in Crossroads, the ACM student magazine.

An informal and brief overview with links to more information.

Link to an introductory article by Pattie Maes, a renowned researcher on software agents.