Article from an ex-employee.

Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]

Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]

Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.

Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]

Consumer complaints about lost luggage and other issues. Links to related sites.

Winners of Westword Online's "What United Did to My Summer Vacation" contest.

Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.

Formerly a complaint site, now posts news articles about customer complaints about this airline and documentation of the company's efforts to shut down the site. Includes tips and addresses to contact the airline.