Growing numbers of citizens are frustrated by what they perceive to be Congress' lack of responsiveness to e-mail. At the same time, Congress is frustrated by what it perceives to be e-citizens' lack of understanding of how Congress works and the constraints under which it must operate. Report summarizes problems and possible solutions related to this issue. PDF format also available.

Keeping listserv traffic orderly and useful for everyone, especially when the number of messages per day is great.

Spam and other commercial messages are throttling email's simple appeal. Features comments, latest updates and subscription information.

Summary of actions to take to reduce and/or manage sent and received emails. Features guides, essays and books.

Article by Stever Robbins. Best practices for sending, reading and receiving e-mail.

Advice related to sending email in a more useful format.

Intel averages 3 million email messages per day. Here's a short course on how the Silicon Valley giant gets the most out of those messages.